Small business owners often deal with a lot of challenges and one of the biggest challenges for small business owners is finding the ways to increase ROI. In the process of doing so, one needs to reduce the expenses and increase revenues. However, another challenge for an SMB (Small Business) owner is that how can he do this. There are many ways to do so and in this article, I will share details of the hosted PBX solution and its benefits for the SMBs in direction of increasing ROI.
The hosted PBX solution is available on a SaaS (Software as a Service) model, which means you don’t need to invest capital amount on the IP PBX solution development. Without any capital investment, you can get a complete IP PBX solution. The hosted PBX solution is availed at a monthly subscription fee by the PBX service providers. The fees often varied based on the usage requirement and the number of features. If you have limited budget, you can start with minimum package to start leveraging a lot of benefits hosted PBX solution offers to the businesses. Let me share the top 3 benefits a small business owner can receive with hosted PBX solution.
Reduced telecom expenses
As we all know, the first step of increased ROI (Returns over Investment) is reducing expenses. The IP PBX solution based calling takes place on the internet by using the internet protocol. Thus, the calling rates, even for international calling, are cheaper. Moreover, hosted PBX solution is a software which further reduces maintenance cost. Also, if you use the hosted PBX service, the small business owner doesn’t need to pay installation and software Upgradation fees. All would be taken care of by the service provider. This way the overall cost on the telecom infrastructure and calling can be reduced significantly.
Take benefit of advanced communication features
The hosted PBX solution comes with a wide array of communication features which are almost impossible to get with the traditional telecom system. For example, Find me Follow me feature forwards the call to multiple numbers if the primary number doesn’t answer the call. This helps in assuring each important call goes through. Also, there is holiday call routing support. It means for a specific day, you can set different call routing rules.
The hosted PBX solution also offers some features which can automate the communication. For example, IVR (Interactive Voice Response) is one of the features available in the hosted PBX solution. It lets caller take certain actions by himself by removing the need of the manual executives. This helps in reducing the need of manual resources to save time, which can be used to increase productivity.
If an SMB owner subscribes to the service of hosted PBX solution, he can easily scale up as his business grows. This further helps in a way that one can start with minimum to gain available advantages and as the business grows, he / she can scale up the capacity. There are many as such benefits available with the hosted PBX solution for a small business owner which helps him to increase the ROI of the company.