A VoIP Softswitch is an important component in the core network of a telecom network operator. It acts as a VoIP server allowing telecommunication networks to provide call control, signaling, call routing, and management of data, voice and video traffic.
Class 4 Softswitch is a type of VoIP Softswitch. It is a focal point of wholesale and retail VoIP calling businesses. It occupies the central position in the VoIP network and uses an IP network to route wholesale traffic calls from one destination to another.
The VoIP Softswitch solution is a must for any VoIP service provider. The traditional class 4 Softswitch often fails to help VoIP businesses. Hence, the VoIP service providers need advanced features in their business which are available in the VoIP based Class 4 Softswitch.
The class 4 Softswitch must have the following features in order to get the best results for wholesale service providers.
Load balance Management and Failover support system
It is very important for a class 4 Softswitch to have these two features. In the telecommunication business, it is essential to have a constant, uninterrupted connection because one cannot give a system down or server breakdown message to the customers. The load balance system enables handling an excessive load without system breakdown or affecting the quality of service. On the other hand, the failover support system makes it a point that even in case of system failure, the backup system takes control and the solution keeps on running smoothly without any interruptions.
Various call routing rules
The wholesale VoIP service provider bills a customer based on different factors. One important factor is the type of call routing. There are many types of call routing rules such as intelligent call routing, automated call routing, least call routing, percentage routing, etc. Limited call routing rules lead to limited business opportunities and rate cards. This results in reduced business.
The wholesale VoIP calling business is not just restricted to one country but goes global. A class 4 Softswitch that supports multiple languages works as an added advantage for the businesses because they can serve their customers in a personalized manner.
As mentioned above, the wholesale VoIP business is not limited by geographical boundaries. The class 4 Softswitch, which supports different currencies makes the process of billing easier for the service provider. In addition to this, it also saves a lot of man hours spent on accounting and administrative work. This results in reduced costs and better profits.
These are some of the must have advanced features in a class 4 VoIP Softswitch. A few other key features of Class 4 Softswitch solution include dashboards, protocol validation, integrated billing solution, easy to use user interface, call logs and call detail reports, voucher management and much more.
The class 4 Softswitch solution is a web based software that can be accessed remotely without having to deal with complex wiring and hardware for its operation. The service providers can leverage the benefits of this software solution for wholesale VoIP traffic handling and routing.
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