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How Chatbot is Revolutionizing Contact Center

A chatbot is a good example of the unmatched potential of technologies like Artificial Intelligence (AI) and Machine Learning (ML). A chatbot is reshaping nowadays many businesses by improving their customer care service by automating it. It helps businesses make their customer care service expeditious and improve its quality while matching the satisfaction level of[...]
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Top VoIP Trends That will Gain Ground in 2020

VOIP Trends in 2020
Popular Trends of VoIP that will grow in 2020 A sound communication system is something that determines the success of any business. So, if you think that the existing communication system of your business is not appropriate, it’s time to redefine your communication system. Besides, you should focus on VoIP that has a great impact[...]
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How to Engage a New prospect In a Web Conference?

Web conferencing solution is an online application by which live presentations, business meetings, conferences, and training sessions are conducted via the internet. Virtual presentations are a double-edged sword. When trying to create an impact on a prospective customer, it is very important to create a  good first impression. It involves choosing the right web conferencing[...]
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Web Conferencing vs. Video Conferencing

Web Conferencing vs. Video Conferencing
Many people ask about the difference between web conferencing and video conferencing. This article will help them get rid of confusion and decide which conferencing solution works best for them. Video conferencing is a full-duplex real-time video/audio communication session among two or more remote participants. Meeting participants can see and hear each other according to[...]
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Why Communications Service Providers Need Session Border Controller?

Communications Service Providers Need Session Border Controllers
Today’s telecommunications service providers face a lot of complexity as they attempt to the paradigm shift from legacy telecommunications to IP-based unified communications infrastructure across all telecommunications domains. To make this change successful, service providers need careful planning to handle compatibility, centralized management, and security issues. Simple thinking about the implementation, management, and security of[...]
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