Vindaloo VoIP has made an announcement to offer a hotel booking IVR solution which is developed on top of FreeSWITCH.
Vindaloo VoIP Solutions Pvt. Ltd is a renowned IT company which has expertise in offering custom FreeSWITCH IVR solution development services. Recently, the spokesperson of the company announced that the company will provide a Hotel booking IVR solution as well as custom FreeSWITCH IVR solution development services to the interested customers.
“We have expertise in developing any type of FreeSWITCH IVR solution. We have developed and provisioned complete hotel IVR solution to many hotels in India, USA, UK and other countries. The hotel IVR solution usually has all features related to the hotel such as, hotel booking, information fetching, invoice generation and bill payment, information desk services and more. The hotel booking IVR solution is a small part of the complete hotel booking IVR solution. There are many hotels that want only hotel booking IVR solution instead of using a comprehensive hotel IVR solution. To benefit this type of hotels, we have launched the hotel booking IVR solution”, shared spokesperson of the company.
As per the shared details, the hotel booking IVR solution will provide an IVR based facility to book the room of the hotel. It means the guests of the hotel can book a room via their phone. The process of booking a room using the hotel booking IVR solution for a guest is as below:
- The guest dials a predefined number of the hotel which can be a direct number or a toll free number
- Once the call is connected, the guest will listen to the welcome greeting message
- The hotel booking IVR system will then play a voice prompt
- The guest can choose the preferred option by interacting with the voice response menu
- The room will be booked for the selected date and time
- The confirmation message will be sent to the guest and the hotel staff
The hotel booking IVR solution will automate the process of booking a room without involving any staff member of the hotel. This will help hotels in saving manual resources of the hotel so they can be used in taking care of the guests in the hotel.
The spokesperson of Vindaloo VoIP also shared a list of features offered in the stated hotel booking IVR solution which is as follows:
- GUI based user panel
- Nested IVR menu
- Text to speech
- Upload voice prompts
- Record a voice message
- Music on hold
- Call detail reports
- And more
The hotel booking IVR solution can have the following types of voice prompts:
- Welcome greeting
- Collect information from the caller to know in which date the room in needed
- Provide information about available rooms
- Provide information of types of rooms
- Provide information about the tariff
- Allow guests to choose the room between predefined dates
- Allow guests to make advance payment to book the room
The company offers all different types of Interactive Voice Response solutions. The hotel booking IVR solution in FreeSWITCH is one of the solutions offered by the company. To know more about the IVR solution services of the Vindaloo VoIP, please visit https://new.vindaloovoip.com/solutions/ivr-system/