Call center software is used to run various inbound and outbound calling campaigns for a variety of reasons such as, customer support, lead generation, etc. On the other hand, the CRM (Customer Relationship Management) system stores and manages lead aka customer data. Both are separate systems and used to provide a good customer service and empower staff. The agents often juggle between these two systems. The solution to save their time and increase productivity is to get Call center CRM integration.
We offer CRM Call Center Integration Services in which we will integrate both solutions in a way that both of them can be accessed with a single sign-on access. Your agents can use the context of customers from CRM without leaving their call center solution while handling a support or inquiry call. Also, the agents can provide a more personalized experience to customers.
We offer call center CRM solution integration services for all different types of contact center solutions such as, VICIDial, GoAutoDial, third party call center software, etc. and CRM software such as, vTiger, SugarCRM, Zoho, and any custom or open source CRM system.
Once the CRM and Call center solutions are integrated, the data will be synchronized in both systems in a way that updates in one system will also be reflected in another system.
Key Features of Call Center CRM Integration:
- Seamlessly integrate the CRM system and call center solution
- Access major features of both systems within a single window
- Synchronize customer records in both systems
- Omnichannel communication handling with access to lead information
- Access call center dialer within the CRM solution
- Access customer data from CRM system within the call center solution
- Track calls within the CRM system
- Activity logs
- And more
Key Benefits of CRM Call Center Integration:
- Streamline operations
- Increase productivity of the agents
- Increase efficiency of agents
- Boost morale of agents
- Personalize experience of the customers
- Delight customers and prospects
- Save time
- Save resources
- Optimize interactions
- Automate workflow
- Increase customer retention
- Generate more leads
- Increase ROI
- And more
The call center CRM integration service will transform the way your agents handle calls and help you achieve the set business milestones.
Let’s discuss more in detail about the call center CRM integration services in context to your business. Contact us.