Enhance customer experience with a powerful IVR Solution
Create a splendid customer experience by getting an intelligent IVR (Interactive Voice Response) system. A modern customer care routine is incomplete without an IVR system. With mere convenience and greater competence, IVR solution helps your customer at any point in time. Today, we see many institutions including call centers, BPOs, retail services, banking, travel and hospitality, healthcare, entertainment and other government organizations are making the most of an IVR system as it brings enormous value to their business.
What is an Interactive Voice Response (IVR) System
IVR is an automated voice response solution that interacts with the caller. It enables both the callers and the IVRs to follow the instructions and takes appropriate actions. The caller inputs can be the voice prompts or the keypad touch tone selections. The most popular IVR responses are automated voice when a caller presses the keypad. Other than that, the IVR is capable of providing us response in the form of fax, email, SMS, as well as a call back. IVR is smart enough to identify, classify, and route the calls to the right recipient. The automated interactions help to save a lot of money and time. A standard IVR system consists of telephony devices, software applications, database and internet.
Key Features of IVR
1. Customized, web-based admin panel
2. Easy to use IVR Designer (Call Flow Design)
3. Programmed database interaction
4. Automated Voice Responses
5. Intelligent Call Routing
6. Multilevel Voice Responses
7. Call Forwarding
8. Call queuing
9. Call Prioritization
10. Call Recording
11. Call back, SMS, Email, and fax response
12. Built-in Conferencing
13. Music on Hold
14. Custom Greeting Support
15. Multiple Codec Support
16. Multiple Language Voice Prompts
18. And more
What is the business impact?
Today’s business world is highly benefitted with this engaging system. It brings enormous benefits to a business in terms of financial and functional progress. IVR can handle peak hour and off-hour calls efficiently. Organizations with high volume of calls can easily manage their workload with this wonderful interactive voice response solution.
Key Benefits of Our IVR Solution:
- Dramatic cut down on customer care expenses.
- Acquire a world class customer care technique that enhances professionalism.
- Standardize customer services.
- Keep Customer well informed at each point of time.
- Call prioritization as per the customer requirements.
- Reduce wait time.
- Keep information updated at all the
- And more
We serve clients from diversified industry verticals with our best in the industry IVR system:
- Call centers and BPOs
- Telecommunication companies
- Banking and Finance
- Human Resources Department
- Automotive companies
- Airlines, railways, and bus stations
- News and entertainment
- Educational institutions
- Government organizations
Contact us to get more details about our IVR solution.